Terms and Policies

Orders

Upon placement of an order and receipt of that order by Jewelz of Jordan, customers will be sent written confirmation via email. Any alterations to that order will also be confirmed with the customer via email notification. Once an order has been shipped, customers will receive a confirmation email with the tracking number. Please note, an order placed for multiple items may result in multiple or partial shipments. Please allow 2-3 business days from the time of purchase for order processing. Given the handmade nature of our products, items that become sold out may not become available again for a few weeks. We appreciate your patience.  Jewelz of Jordan reserves the right to cancel and refund any order, at any time, for any reason. For any questions regarding orders, please contact info@jewelzofjordan.com. We will always make our best efforts to accommodate requests for expedited processing.

Shipping Speeds

All domestic orders 0ver $100 are eligible for FREE shipping. All products are made to order, thus are delivered within 1-3 business weeks, depending on design, materials, and location. International orders over $500 ship FREE. For all other orders, shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.Shipping Speeds and Methods Include:

USPS  First Class Mail ……………………………… 2-5 business days after production

USPS Priority……….……………………………………2-5 business days after production

USPS Express Overnight …………………………. 1-2 business day after production

USPS International …………………….………….. 7-14 business days after production

  Free standard shipping on all Domestic US over $100

 Free international shipping on orders over $500. 

All transit times begin after product is processed and shipped.  Estimated transit time for international shipment assumes normal customs approval without delay.  All shipping methods are not available for all destinations. All shipping policies are subject to change at any time for any reason at Jewelz of Jordan discretion.

Repair Policy

Jewelz of Jordan will repair any jewelry product within three (1) year of the items purchase that has incurred damage as a result of normal wear and tear, and reasonable use. However, in order for the repair to be performed, all components, pieces, crystals, and parts must be provided by customer. Since all Jewelz of Jordan items are handmade, some variation may occur. Jewelz of Jordan cannot guarantee that repairs will be possible for items damaged through extraordinary circumstances or unreasonable, unexpected, or reckless use and treatment. Any such determinations of use and treatment will be at Jewelz of Jordan discretion. If damaged components must be replaced, they will be replaced with components as close to the originals as possible, at the discretion of Jewelz of Jordan.

Please note, this repair and replacement policy only applies to items damaged via normal wear use, or as a result of pre-existing defect.  If it is determined that the product was intentionally damaged, or damaged through accident or negligence outside the control of Jewelz of Jordan, the claim may be rejected at the discretion of Jewelz of Jordan.  Rejection of such a claim may result in the customer being responsible for paying the necessary fees to retrieve their defective merchandise.

Returns & Exchanges

GENERAL:

Non-custom orders may be returned or exchanged within seven (7) days of the original order’s arrival. More specifically, we require that your return package be postmarked no more than 7 days from the date that your order tracking indicates that the product was delivered. If your returned items are shipped back to Jewelz of jordan beyond the qualifying return window, Jewelz of Jordan reserves the right to reject package and the return, or accept the return with a 25% restocking fee, at the discretion of Jewelz of Jordan.

Merchandise must be in unworn condition and must retain, intact and undisturbed, any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped. In order to return or exchange, merchandise must be carefully enclosed in its original packaging, include all original packaging and documentation, and be packed and shipped in such a way as to adequately protect the delicate and fragile contents inside. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted. Merchandise received by a customer as a result of an exchange is not considered a new or original order, and may only be re-exchanged at the discretion of Jewelz of Jordan Customer Service. Jewelz of Jordan is not responsible for shipping charges on returned or exchanged merchandise. We are not responsible for packages lost or damaged during shipment for exchange.

Custom designed jewelry are not eligible for return, exchange and refund.

PROCEDURE:

To initiate your return, you will be taken to an automated returns and exchanges form. Completion of the form will initiate your claim into our customer service system, as well as guide you through the proper steps necessary to process your return.  Simply click the link below, follow the on screen instructions, and answer the questions as they appear.

After submitting the completed form, you will be redirected to a confirmation page. You must print that confirmation page, and include it in your return package. That confirmation sheet will allow Jewelz of Jordan customer service to identify your package.  Without that confirmation page, your package could be significantly delayed or lost entirely.

JEWELZ OF JORDAN RETURNS INITIATION FORM: 

After confirming that your return conforms with all indications and following all packing instructions and procedures, mail your item to:

Jewelz of Jordan Customer Service
3540 Crain Highway, Suite 424 
Bowie, MD 20716
USA

Again, we must emphasize that the confirmation page be printed and included in your return package.  We also recommend that you save a copy of the confirmation page for your personal records.

To expedite your return or exchange process, in addition to the instructions above, please feel free to also contact us at info@jewelzofjordan.com. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible.

EXCHANGES:

If you have received a Jewelz of Jordan item but would like to change it for another Jewelz of Jordan item, you must return your current item for a full refund and then purchase your new item in a separate transaction. Upon the valid return of your original item, you will be shipped your new item. Jewelz of Jordan can also not guarantee the availability of any specific styles for return or exchange.  If your desired replacement is not available, indicate whether you would like a refund or gift certificate for your original item.